Last updated: 08/01/2025

At Sign & Easel Co DXB, we understand that plans can change. Our refund policy is designed to be fair while covering costs incurred in preparing for your event.

Refund Eligibility

• Full refunds are available up to 10 days before the event date, provided no costs have been incurred by us in relation to your booking.
  
• If your cancellation request is made within 10 days of the event, refunds may not be possible, as preparation, sourcing, design, or operational costs may already have been incurred.

Non-Refundable Circumstances

A refund will not be issued if any of the following apply:

• Materials, signage, props, or custom items have already been designed, ordered, or produced
  
• Third-party suppliers or logistics have been confirmed or paid
  
• Labour, transport, or setup planning has already commenced

In such cases, we reserve the right to deduct incurred costs or decline the refund.

How to Request a Refund

To request a refund, please contact us as soon as possible with your booking details:

Refund requests must be submitted in writing.

Refund Processing

• Approved refunds will be processed using the original payment method
  
• Please allow 7–14 business days for the refund to appear, depending on your bank or payment provider

Changes to This Policy

We reserve the right to amend this Refund Policy at any time. Any updates will be posted on this page with a revised “Last updated” date.